Nurture.Farm - Associate Service Specialist - Telesales (2-5 Yrs) Bangalore (Telesales/Inside Sales/BPO)

Credit Collection:- Proactively contact distributors via phone or email to remind them of overdue payments and negotiate payment timelines.- Assess the creditworthiness of distributors and identify potential risks of delayed payments.- Provide detailed account summaries, including outstanding balances, payment history, and applicable penalties.- Maintain accurate and up-to-date records of all payment-related communications in the CRM system.- Collaborate with the finance and legal teams to escalate cases of persistent non-payment and assist in legal or arbitration processes.- Develop strategies to reduce aging accounts receivables and minimize default rates.Telesales:- Conduct high-volume outbound calls to pitch products or services to prospective and existing customers.- Identify customer needs through active listening and provide tailored solutions or offers.- Keep updated with product knowledge, features, and current promotions to ensure accurate information delivery to customers.- Follow up on leads generated through marketing campaigns and convert them into sales.- Build a pipeline of prospective clients by maintaining regular communication and ensuring their future business - needs are met.- Handle objections effectively and provide persuasive arguments to close sales deals.- Record customer details, sales activities, and feedback accurately to track progress and refine sales strategies.Customer Communication & Issue Resolution:- Address payment-related queries from distributors with patience and professionalism.- Act as the first point of contact for customers regarding product/service inquiries, complaints, or feedback.- Resolve disputes over payment discrepancies by investigating account records and providing clear explanations.- Ensure customer concerns are resolved promptly and escalate complex issues to the relevant department.- Develop rapport with customers to foster trust and long-term relationships.Reporting & Analysis:- Prepare and share detailed daily, weekly, and monthly reports on collections and sales performance.- Track KPIs such as collection success rate, sales conversion rate, and call metrics (e.g., number of calls made, average handling time).- Identify trends in late payments or declining sales and suggest actionable strategies for improvement.- Monitor the efficiency of scripts or communication methods and recommend updates to enhance results. (ref:updazz.com)

Payroll Type : Permanent