Required Telecaller - Chennai

Job Overview:

We are looking for a Telecaller to join our team and handle outbound and inbound calls professionally. The ideal candidate should have excellent communication skills, a persuasive approach, and a customer-centric attitude to assist and engage with customers effectively.

Key Responsibilities:

Handle Inbound & Outbound Calls Manage a high volume of calls professionally and provide necessary information to customers.
Customer Engagement Build relationships with potential and existing customers by answering their queries and resolving issues.
Lead Generation & Sales Persuade customers to buy products/services and generate leads for business growth.
Maintain Records Keep accurate records of customer interactions, feedback, and sales in the CRM system.
Follow-ups Conduct follow-up calls with interested customers and maintain regular contact.
Promote Offers & Services Inform customers about new products, promotions, and discounts.

Skills & Requirements:

Excellent verbal communication skills (English & regional languages preferred).
Ability to handle objections and negotiate effectively.
Basic knowledge of MS Office and CRM tools is a plus.
Strong listening and problem-solving abilities.
Prior experience in telecalling, customer service, or sales is preferred but not mandatory.