Assume your place in BPO Semi Voice Process Executive

Assume your place in BPO Semi Voice Process Executive Job Description: Responsibilities: Multi-Channel Support: Respond to consumer emails or online chats in accordance with corporate policies and handle customer inquiries via incoming and outgoing calls. Question Resolution: Examine client concerns and offer thorough answers, alternating between written confirmations and vocal explanations. Data management: Correctly update the CRM (Customer Relationship Management) system's customer records, transaction information, and interaction history. Follow-up Actions: Complete back-office duties such order processing, document verification, and departmental coordination to address "open" tickets. Quality Assurance: To guarantee expert brand portrayal, uphold a high standard of accuracy in both spoken language and written grammar/spelling. SLA Compliance: Achieve daily goals for Turnaround Time (TAT) for written responses and Average Handle Time (AHT) for calls. Experience: 0 to 3 yrs Education: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to the mail Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Warm regards, HR- Maria