Grow into a Semi Voice Process Executive and Gain Success

Grow into a Semi Voice Process Executive and Gain Success Job Description Who you are: Handle client interactions by switching between textual responses (such as emails or live chat) and incoming and outgoing calls. Pay attention to client problems over the phone and offer solutions, or send a follow-up email with comprehensive guidelines or supporting materials. To guarantee a continuous history of client interaction, accurately update the CRM (client Relationship Management) system with call logs and ticket comments. To guarantee that there is no backlog in service delivery, enter data, verify documents, or process orders during "non-voice" intervals. Escalation management is the process of identifying complicated problems that call for expert assistance and forwarding them to the relevant department with precise documentation. To safeguard the brand's reputation, uphold a high quality of language and manners in both spoken and written forms. Experience: 3+ yrs Location: Chennai Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Apply now to become our next Semi Voice Process Executive! HR - Maria