Associate Director - Customer Success - Healthcare (6-8 Yrs) Hyderabad (After-Sales/Customer Service)

Associate Director - Customer SuccessIndustry : Healthcare / HealthTech SaaSFunction : Operations / Customer SuccessLocation : Hyderabad (Onsite)Working Days : 5 Days (WFO)Experience : 6-8 YearsEducation : Graduation (MBA preferred)Role OverviewWe are seeking a high-impact, client-facing Associate Director - Customer Success to lead enterprise customer relationships in a B2B SaaS / HealthTech environment. This role owns the entire customer lifecycle-from pre-launch onboarding to renewals-while driving retention, expansion, and revenue growth.The ideal candidate will combine strategic thinking, strong leadership, and execution excellence, acting as a trusted advisor to clients while collaborating cross-functionally with internal teams to deliver value and exceed business targets.Key Responsibilities :Customer Success & Lifecycle Ownership :- Own and manage the complete customer success lifecycle from pre-launch, onboarding, adoption, renewal, and expansion- Act as the single point of contact (SPOC) for key enterprise clients- Drive year-on-year retention and customer satisfaction through structured governance and regular reviewsRevenue Growth & Account Expansion :- Identify and execute cross-sell and up-sell opportunities - Influence clients to upgrade products, features, or offerings- Achieve quarterly and annual growth targets and OKRsClient Relationship & Stakeholder Management- Build long-term, trusted relationships with senior client stakeholders- Act as a consultant and strategic advisor to clients- Forecast client needs and proactively mitigate risksTeam Leadership & Coaching- Lead, mentor, and coach a high-performing Customer Success team- Enable team members to identify opportunities and solve customer problems- Drive performance through metrics, accountability, and continuous improvementCross-Functional Collaboration- Collaborate closely with Sales, Marketing, Product, and Operations teams- Ensure seamless execution and delivery against client expectations- Share insights, reports, and executive summaries internally and externallyReporting & Analytics- Track customer health, retention, expansion, and renewal metrics- Generate reports and insights to support leadership decision-makingMandatory Requirements : - Minimum 6 years of client-facing experience- Experience in B2B SaaS or HealthTech SaaS (mandatory)- Proven experience managing the Customer Success lifecycle (pre-launch to renewal)- Minimum 2 years of people management / team leadership experience- Strong target-driven mindset with experience owning growth objectives- Demonstrated experience in cross-selling and up-selling- Strong client relationship management and stakeholder engagement skills- Experience collaborating with cross-functional teams- Excellent communication, analytical, and problem-solving skillsPreferred Profile- Experience in HealthTech SaaS / Enterprise SaaS- Background as Manager / Senior Manager open to Associate Director role- MBA or equivalent practical experience (ref:updazz.com)

Payroll Type : Permanent