GEMGEM - Associate - Customer Support (1-5 Yrs) Surat (After-Sales/Customer Service)

Location: Surat (Gujarat), India (Onsite)Job Type: Full-Time, OnsiteExperience Level: 1-5 YearsSalary range: CTC - 1.8 LPA to - 5.6 LPAAbout Us:GEMGEM is a next-generation luxury C2C marketplace, pioneering the way people buy and sell authentic pre-owned fine jewellery online. Backed by decades of industry experience, we re combining deep domain expertise with cutting-edge tech to build a global platform with trust and transparency at its core.Role OverviewWe re looking for a friendly and detail-oriented person to support our customers and sales team. You ll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us.What You ll DoLive Chat Support- Answer customer questions quickly and clearly- Communicate in professional EnglishSales Support- Share product information to help customers make the right choices- Work closely with the sales teamCRM & Data Entry- Update customer details in our system- Keep records of customer chats and activityProduct Listing Support- Hands-on experience with adding and managing product listings- Ensure product details, images, and pricing are accurateOrder Support- Help process orders and coordinate with internal teams- Keep customers informed on their order statusHandling Issues- Resolve customer concerns politely and efficiently- Escalate issues when necessaryReporting- Prepare basic reports on chats, customer support, and product listings- Share suggestions to improve customer serviceProcess Improvement- Identify areas for better service and workflowWhat We re Looking ForGraduated in any stream- 1 year of experience in customer or sales support (experience in tech/IT is a plus)- Hands-on experience with product listing and inventory management- Proficient with Microsoft Office tools (Excel, Word, PowerPoint)- Comfortable with CRM tools and AI tools- Strong English communication skills (spoken and written)- Organised, team-oriented, and able to multitask- Customer-focused with a problem-solving attitude (ref:updazz.com)

Payroll Type : Permanent