Operations Support Executive Non Voice Domain

Operations Support Executive Non Voice Domain Job Description: Responsibilities: Email and Chat Support: Answer consumer questions by email or live chat, offering succinct, professional, and understandable answers within the allotted turnaround time (TAT). Data processing and management involves accurately entering and updating financial transactions, order information, and customer records into the firm database or ERP system. Back-Office Operations: Examine and confirm papers (such invoices, insurance claims, and KYC) to make sure they adhere to internal guidelines and legal requirements. Ticket Management: Classify, rank, and monitor client issues using ticketing systems until they are resolved. Technical Troubleshooting: Using knowledge base links or personalized responses, provide detailed written instructions for common technical problems or questions about how to use a product. Quality & Compliance: Keep your "Quality Score" high by making sure that all written correspondence adheres to the company's data protection policies and brand tone. Report Creation: Create performance reports on a daily or monthly basis that include a summary of processed volumes, error rates, and outstanding backlogs. Research & Analysis: To determine the best course of action, examine intricate customer instances by looking into transaction histories and internal information bases. Experience: 0 to 3 yrs Education: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to mail Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Warm regards, HR- Maria