Aster Technologies - Executive - Customer Care (0-2 Yrs) Delhi (After-Sales/Customer Service)

Position focused on providing effective customer support and ensuring a positive experience for customers. The individual will be responsible for handling customer queries, resolving basic issues, and supporting internal teams while following company processes and service standards.- One of the key responsibilities of this role is to handle customer queries through phone calls, emails, and chat platforms. The individual will respond to customer questions, requests, or concerns in a polite and professional manner.- Proper understanding of customer issues and clear communication are essential to ensure accurate responses.
-When required, the individual must escalate queries to senior team members while ensuring that customers are kept informed.- The role involves assisting in resolving customer issues in a timely manner.
-This includes identifying the nature of the problem, following standard procedures, and providing basic troubleshooting or solutions as guided by the team lead or company policies.
-The individual is expected to ensure that all customer issues are properly logged and tracked in internal systems until they are resolved.- The individual will also work closely with internal teams such as operations, service, and support departments to ensure smooth coordination.- This includes sharing customer information, following up on pending requests, and supporting team members in completing assigned tasks. Clear communication and teamwork are important aspects of this role.- Another responsibility includes learning and following company processes, guidelines, and service standards.
-The individual must adhere to internal policies, escalation procedures, data confidentiality requirements, and quality standards at all times.
-Participation in training sessions, team meetings, and knowledge-sharing activities is expected to build skills and improve job performance.- The role encourages identifying and reporting recurring customer issues or process gaps. While major decisions will be handled by seniors, the individual should share observations and suggestions that may help improve response time, service quality, or customer satisfaction.
-This helps in continuous improvement of day-to-day operations.- Maintaining accurate documentation of customer interactions is a key part of the role.
-All calls, emails, chat interactions, and resolutions must be recorded in the system as per guidelines. Timely follow-ups on open cases and updates to customers are also part of daily responsibilities.- Overall, this entry-level role is ideal for individuals who are eager to learn, have good communication skills, and are customer-focused.
-With guidance and training, the individual will gradually develop problem-solving abilities, product knowledge, and confidence in handling customer interactions independently. (ref:updazz.com)

Payroll Type : Permanent