Establish Your BPO Job as a Voice Process Executive

Establish Your BPO Job as a Voice Process Executive Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Job Description: As the main point of contact for clients, the Voice Process Executive is in charge of providing outstanding support and service via direct verbal communication. Your goal is to serve as a brand ambassador by professionally and sympathetically answering questions, troubleshooting problems, and offering information. Maintaining high customer satisfaction (CSAT) scores while upholding stringent quality and efficiency standards is your responsibility, whether you work in an outbound (making calls) or inbound (receiving calls) setting. A self-assured communicator with a "customer-first" mentality and the capacity to remain composed under duress is the perfect applicant. Key Skills: Verbal Communication: Clear diction, a neutral accent, and outstanding grasp of the spoken language (English and/or regional languages). Active listening is the capacity to pay close attention to what the client is saying and comprehend their "pain points" without interjecting. The ability to move between several computer screens and systems while still having a smooth communication with a customer. Emotional intelligence: capacity to manage challenging talks and maintain civility and helpfulness during an eight-hour shift. Experience: 3 to 6 yrs Location: in and Around Chennai Salary: Based on Previous Work Experience Interested Candidates can apply for this position by sending your CV along with your information to the Mail Immediate Joiners are mostly Preferred Freshers can also Apply With regards HR - Maria