Support via Email and Chat for non Voice Process Executives

Support via Email and Chat for non Voice Process Executives Job Description Who you are: Use email, live chat, or web tickets to address customer questions, grievances, and requests. Correctly enter technical data, order details, or customer information into the organization's ERP or CRM systems. Use internal knowledge base articles and normal troubleshooting procedures to identify and fix customer problems. Maintain high productivity ratings and make sure all jobs are finished within the specified Turnaround Time (TAT). To reach desired Quality Scores, maintain a high standard of accuracy and professionalism in all written correspondence. For future reference, keep thorough records of all customer interactions and case notes. Use internal ticketing mechanisms to identify difficult situations that need specialized involvement and direct them to the relevant department. Experience: 3+ yrs Location: Chennai Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Apply now to become our next Non Voice Process Executive! HR - Maria