Client Experience Changing Non-Voice Process Executive

Client Experience Changing Non-Voice Process Executive Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Job Description: The service team 's "Digital Communication Specialist " and "Back-Office Operations Expert " is the Non-Voice Process Executive. Providing top-notch customer service and answering their questions via written channels like email, live chat, and social media is your main goal. As the "Silent Problem Solver, " you make sure that client concerns are handled quickly, accurately, and with professionalism. A meticulous person with a "Solutions-Driven " mentality and outstanding written communication abilities who can handle several digital chats at once without sacrificing quality is the perfect candidate. Key Skills: Written Excellence: Excellent grasp of English or the necessary language with an emphasis on flawless punctuation, grammar, and tone of voice. Typing Proficiency: Accurate and fast typing 35+ WPM to provide real-time responsiveness in chat settings. Analytical Ability: The capacity to decipher consumer communications in order to pinpoint the main problem and offer the most pertinent remedy. Technically savvy: Able to use CRM software, email programs Outlook, Gmail, and chat platforms Zendesk, Intercom. The ability to identify minute mistakes in data or paperwork while doing back-office processing activities is known as attention to detail. Research Skills: The ability to swiftly locate accurate information by navigating internal knowledge bases and FAQs. Experience: 3 to 6 yrs Location: in and Around Chennai Salary: Based on Previous Work Experience Interested Candidates can apply for this position by sending your CV along with your information to the Mail Immediate Joiners are mostly Preferred Freshers can also Apply With regards HR - Maria