Non Voice Process Process Management & Quality

Non Voice Process Process Management & Quality Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Your Duties: Respond to customer inquiries, complaints, and service requests promptly via email, live chat, or web ticketing systems. Perform high-speed, accurate data entry, document verification, and account updates in the internal CRM and database systems. Review, investigate, and process order cancellations, refunds, billing queries, and account adjustments according to company policies. Escalate complex technical or operational issues to appropriate tier-2 support teams or department leads with complete diagnostic notes. Maintain comprehensive records of customer interactions, transaction steps, and resolution details in the ticketing platform. Adhere to standardized communication templates, standard operating procedures (SOPs), and strict data privacy guidelines. Consistently meet or exceed key performance metrics, including First Contact Resolution (FCR), Average Handling Time (AHT), Quality Audit scores, and Customer Satisfaction (CSAT) ratings Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria