Manager - Business Development (4-16 Yrs) Bangalore (Telesales/Inside Sales/BPO)

Pre Selling :- Travels to customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions- Customizes standardized presentation templates with customers information to illustrate benefits of solutions to customers- Performs pre-call analysis (e.g., researches account history, shipping details, complaints, etc.) to prepare for sales calls.- Researches resources (e.g., current customers, periodicals, competitors etc.) to identify sales opportunities and obtain contact informationSelling :- Acheive monthly target in Volume and GP from existing and new biz.- To meet the monthly target of KPIs, including GP target, No. of sales and service calls to be done and convert customers each quarter as per target.- Sales Lead monitor & management and follow up with individual/joint calls with superior.- Responds to internal sales leads from various sources to identify sales opportunities and create a sales strategy.- Assesses previous sales calls to determine action plans for subsequent visits.- Researches existing Company account history to obtain background information and identify and prioritize large sales opportunities.- Maintains and monitors records of customer information and account performance to track sales performance to objectives.- Presents solutions to customers to gain approval of proposals and move forward with the sales cycle.- Submits customer pricing requests to Pricing Analysts to generate new or revised price quotes- Negotiates with internal groups (e.g., Pricing, Revenue Management, etc.) to create proposals and move forward with the sales process.- Analyzes price quotes to verify accuracy and determine how to propose the solution to the customer.- Setting up SOP to satisfy customer complaints and Collaborates with operations to implement accounts with special needs to adequately handle customers shipping needs.- Collections Support to Commercials, including completing all formalities including credit appraisals and approvals on time.- Ensure all rate queries for LSH customers are having all requisite inputs like nature of goods, MSDS, temperature range required, classification under DGR/ Narcotics etc.- Ensure the customer is well informed about all the relevant shipment milestones.Post Selling :- Facilitates research of customer complaints (e.g., late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel, discusses complaints with company personnel to determine corrective actions and resolutions.- Facilitates the drive for debt recovery from Customers in conjunction with F & A.- Facilitates proper on-boarding of new customers based on BD guidelines.- AD-hoc tasks will be assigned by Department Head. (ref:updazz.com)

Payroll Type : Permanent