Manager - Collections - Banking (4-7 Yrs) Noida (Telesales/Inside Sales/BPO)

Role Summary:We are seeking a detail-oriented and proactive Finance & Collections Manager to drive credit control, manage in-house collections, and coordinate between our financing partners and internal teams. The ideal candidate will take ownership of sensitive, judgment-driven tasks that require a mix of operational rigor and strategic oversight.Key Responsibilities:- Oversee the complete collections lifecycle-manage escalations, exceptions, and disputes from customer acquisition through recovery.- Evaluate and recommend credit/loan cases for financing partners (Fin1, Fin2, Fin3, Fin4) based on documentation and internal policies.- Resolve complex customer issues, working closely with sales, field, and support teams to ensure customer satisfaction and compliance.- Maintain and audit SOPs for all finance operations; monitor the effectiveness of automated and outsourced processes.- Ensure all in-house documentation, KYC, and compliance requirements are up to date and audit-ready.- Liaise with third-party vendors/agencies for physical verification, collections, and logistics as needed.- Prepare accurate MIS reports for management and financing partners.- Identify process gaps and recommend solutions for operational efficiency and risk mitigation.Requirements:- 4-7 years of experience in credit, collections, or finance operations-preferably in NBFCs, banks, or high-growth startups.- Proven track record in loan processing, credit assessment, KYC, and collections management.- Hands-on experience with CRM/ERP tools (e.g., Zoho, Salesforce, Tally).- Strong analytical skills-capable of interpreting reports, detecting risk, and making independent recommendations.- Excellent stakeholder management; able to coordinate across teams and communicate effectively with partners and vendors.- High degree of ownership, follow-through, and ethical standards.- Graduate/Postgraduate in Commerce, Finance, or Business Administration.- Fluency in Hindi and English (verbal and written).Preferred:- Experience scaling up operations and/or leading automation or outsourcing projects.- Previous exposure to digital KYC, credit bureau integrations, and reconciliation software.- Prior team management experience is an advantage.What We Offer:- Opportunity to work with an agile, innovation-driven team impacting the future of green mobility and financial inclusion.- Ownership of critical finance and risk processes.- Competitive compensation and growth prospects. (ref:updazz.com)

Payroll Type : Permanent