Telesales Role - EdTech Toys (1-6 Yrs) Mumbai (Telesales/Inside Sales/BPO)

Key Responsibilities:- Manage incoming and outgoing calls in a professional manner.- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.- Log customer interactions and track follow-ups.- Offer timely and relevant solutions to resolve customer issues.- Collaborate with team members to escalate and address more complex concerns.- Meet key performance metrics including call handling time, customer satisfaction and resolution rates. (ref:updazz.com)

Payroll Type : Permanent